Delivery, Returns & Exchange FAQs
At Mellie & Me we like our customers to feel confident in ordering with us online. With this in mind Mellie & Me offers an easy, hassle free process for all change of mind orders.
As we are based in the beautiful rural town of Tumut, the foothills of the Snowy Mountains of NSW, our delivery times may be a little longer than major city dispatch. All orders will be processed by COB, and dispatched with Australia Post the next day.
A dispatch confirmation email displaying your tracking number will be sent via email, once the order is ready to be sent out.
If you wish to return your item
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
For a full refund, you need to contact us and return the item to us within 7 days of receiving it.
For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
Any returned item must be in perfect condition;
• Item has not been worn, altered, washed or damaged
• Item is in original packaging with all swing tags still intact
Any refund amount will be less the shipping charge if applicable.
You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
We do not offer a return, refund, exchange or credit note on sale items or items further reduced with a coupon code.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us.
If you believe the item to be Faulty
We aim to provide our customers with products of the highest standard and quality and a thorough check of your product before it is sent off.
If you received an item that you believe has a manufacturing fault, please contact us right away.
In the rare event your item has a make-up stain on it we are happy to credit you the dry cleaning bill. As the garments are linked to our other stores this may happen from time to time. A refund will not be issued.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
In accordance with the Australian Competition and Consumer Commission several types of goods are exempt from being returned.
To facilitate swift processing of returns for faulty items, please contact firstname.lastname@example.org and we will email out our simple 3-steps return process. Please do not post items without pre-approval as it will only delay the processing of your return.